Have a question?

Call us at
1-855-771-0606 (toll-free).

Frequently Asked Questions

If you have questions about your specific fracture, please consult a physician or surgeon.

Is EXOGEN safe?

EXOGEN has been shown to be safe in clinical studies that support its indicated uses.

Is EXOGEN treatment painful?

Most patients don’t feel anything at the treatment site, while some patients report experiencing a tingling sensation.

Will EXOGEN help heal my fracture?

Clinical studies show that EXOGEN heals non-union fractures (breaks not healing on their own) at a high heal rate of 86%4 and speeds up healing of fresh fractures (newly broken bones) by 38%2,3.

Does EXOGEN have any contraindications?

There are no known contraindications for the use of the EXOGEN device. The EXOGEN package insert includes a section on Precautions and Warnings that highlights situations in which the safety and effectiveness of EXOGEN has not been established, such as specific patient circumstances involving certain types of medication or medical problems other than fractures.

Can I use EXOGEN if I have a pacemaker?

The operation of active, implantable devices such as cardiac pacemakers may be adversely affected by close exposure to the EXOGEN device. If you have a pacemaker, talk with your doctor or cardiologist to find out if EXOGEN is right for you.

Does insurance cover the cost of EXOGEN?

EXOGEN is eligible for coverage by the majority of insurance plans, some require a patient co-pay. A Patient Care Representative can help you determine your individual coverage.

Will having two or more treatments per day result in better or faster healing?

Clinical studies have evaluated the effectiveness of EXOGEN with one 20-minute treatment per day with demonstrated healing acceleration. Multiple or longer-duration daily treatments have not been studied.

What if I run out of coupling gel?

Mineral oil can be used in place of the coupling gel that comes with the EXOGEN device. Petroleum jelly, however, is not an acceptable substitute. You may also request more coupling gel by calling Bioventus Customer Service at 1-855-771-0606

How long will I need to use EXOGEN?

Different fractures heal at different rates. Your physician will determine the length of your treatment during follow-up appointments.

Will EXOGEN work through clothing?

Ultrasound waves cannot travel through air or clothing. The EXOGEN transducer requires direct contact with skin and the use of a coupling gel (included with your device).

What if I don’t place the EXOGEN transducer in exactly the right spot?

Best results are achieved when the EXOGEN transducer is placed at the location marked by your physician.

What is the EXOGEN Performance Guarantee?

The EXOGEN Performance Guarantee is a program that refunds to you, the patient, your out-of-pocket payment for EXOGEN if progression of healing is not shown per program criteria.

Whom should I contact if I have questions about EXOGEN?

Please call Customer Service at 1-855-771-0606
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